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Mашины
Электромобили
Грузовые
Отзывы от независимых сайтов
Oтзывы клиентов
Рейтинг
93.4 %
от 3479 отзывов от реальных клиентов
(8326)
(2224)
(1568)
(1543)
(1303)
(412)
(390)
(348)
(277)
Последние отзывы:
Wayne Gordon Muddle
(1 резервация)
Australia
29.08.2023
Оценка услуги:
очень плохо
Scam operation with unauthorised charges made to my credit card. E24 for parking the car in the correct spot and leaving the key in the box on the counter - no service provided.
It was a long 5 week (and expensive) rental. Of course the car was dirty when I returned it! I have rented literally hundreds of cars all over the world and never been hit with such a fraudulent “cleaning” fee. What do you think I am paying the rental for? If it was 35 one day rentals you would have cleaned the car 35 times!!!
I will dispute your charge via MasterCard and unless the charges is reversed with 24 hours you can expect the internet to be covered with negative reviews.
Оценка персонала:
плохо
Average
Rude
Rude
Время получения/возврата:
хорошо
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
Radka Sacheva Jarrett
(1 резервация)
Usa
12.08.2023
Оценка услуги:
очень плохо
The car was underpowered and had very low range. Had to charge daily and even with fast charger wasted more time that I planned on. Customer service was polite, but unhelpful when I called about returning the car early and then later inquiring about keeping it longer. Rental company demanded I return by 6am, even though I was charged for the full day. If I was to extend the rental beyond 6am, I had to pay a second full day rate. Considering I had paid full price for that day, it felt like a money grab and certainly not an honest way to treat your customers. Will not book from this company again and would certainly not book a low quality electric vehicle in the future. #fail
Оценка персонала:
отлично
The guy I completed the reservation was nice and friendly.
This guy was polite and friendly as well.
This guy was polite and friendly as well.
Время получения/возврата:
отлично
Оценка автомобиля
очень плохо
Do not rent a low quality electric cars!!!
Рекомендовали бы Вы нас:
да
нет
J**** Z******
(4-5 резерваций)
Usa
11.08.2023
Оценка услуги:
очень плохо
I'm getting stiffed for damages but I didn't damage anything. Seems like I'm getting conned.
Оценка персонала:
удовл.
Время получения/возврата:
очень плохо
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Zachary,
Thank you for your review. We are sorry that you had bad situation upon returning the car. Our company has been operating on the rental car market for many years and we never charge our customers unreasonably, since our main goal is to develop our business by having satisfied customers who use our services and recommend them to friends, but not to plant fictitious evidence to our customers in order to take money from them. We respect our customers, but we have our terms and conditions and we follow them, we rely on our customers to respect them too.
Kind Regards,
Top rent a car
Stian Martinsen
(1 резервация)
Norway
31.07.2023
Оценка услуги:
очень плохо
Terrible service and high prices. Rented a 9-seater. This seemed ok at first. But we decided to take 2 days in Turkey. To cros the border we had to pay €130 for them to prepare the documents we needed. In addition, we had to pay a double deductible, which we were only informed about when we came to collect the documents.
When we arrived at the rental place, it turned out that they had managed to send the documents to an office in Burgas, instead of Sunny Beach where we rented the car.
We then had to drive to Burgas to collect these documents. After a lot of back and forth, we finally got back to the hotel with the right documents. Then we got a call from customer service that they were missing a signature and that I had to go back again for this.
When we returned again, there was no one in the office. I called customer service again and was then told that I had to come back later in the evening.
This ended with us spending a large part of the day fixing these documents.. A very bad experience.
The car was also out of adblue when we got it. I was then told to fill this myself, at the nearest petrol station.
Recommend steering clear of this rental site
Оценка персонала:
очень плохо
In addition to this, they were also not at the office when we had to deliver the car at the airport. We even paid extra because they had to work later due to the late departure of our flight. This meant that we could not look over the car together and the deposit was withheld.
Время получения/возврата:
очень плохо
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Martinsen, Thank You for Your feedback! We understand Your disappointment since we also strive to always provide best services, at the appointed time and in the appointed place. After your signal, we forwarded your complaint to the Quality and Control Department and they found that in a telephone conversation our colleagues informed you clearly and in details about all taxes and changes in the deposit in case if you cross the border with our car. Our representative at the office informed you that the documents for Cross Border will need to be taken from our office at Plaza Mall, since you applied for this service at the last moment and they will not be able to transferred them to our office in Nessebar. You agreed to all the terms both in the office and over the phone, so we are very sorry that as a result you were not satisfied and describe your experience in the reviews in a negative way. It is precisely because of such situations that we encourage our customers to place orders for travel abroad in advance, so that we prepare the necessary documents and provide them to you when You take the car. We hope for your understanding and wish you a successful day. Best regards, Top rent a car
Kristian Kristiansen
(1 резервация)
Norway
21.07.2023
Оценка услуги:
очень плохо
Оценка персонала:
очень плохо
Время получения/возврата:
хорошо
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Kristiansen,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.
Top Rent A Car
Aleksandr Apolinsky
(4-5 резерваций)
Estonia
11.06.2023
Оценка услуги:
очень плохо
Оценка персонала:
удовл.
Разговор вал хамски, я стоял в очереди1 час 15 мин. Обманул со страховкой,сказал,что ничего незнает не про букинг, не про оплату. Хотел взять двойную аренду. Со страховкой я оплатил через букинг,и онсказал что это не действует и букинг обманул меня. Вообщем потерял время и 2раза пришлось оплаить страховку.
Все отлично,омеративно и внимательно. Доброжелательно🌞
Все отлично,омеративно и внимательно. Доброжелательно🌞
Время получения/возврата:
удовл.
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Stefan Hans Pleune
(свыше 6 резерваций)
Netherlands
02.06.2023
Оценка услуги:
очень плохо
Оценка персонала:
плохо
Wait almost 2 hours in a line to pick up the car not normal people onprofessional and super slow ..
Oke easy and fast
Oke easy and fast
Время получения/возврата:
удовл.
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Pleune,
Thank You for Your feedback.
We apologize that you had to wait during the registration - usually the process of picking the car up takes not more than 10 minutes.
Indeed, our office in Sofia is the most busiest of all our offices and sometimes some of our customers, who arrive at the same time have to wait for a while. As our regular customer You know that it is not a common practice. We are striving to improve our services and we have future projects to make the process faster.
We will be happy to see you soon!
Kind Regards,
Top rent a car
Plamen Nikolov Ganev
(свыше 6 резерваций)
Usa
06.01.2023
Оценка услуги:
очень плохо
Pri vrashtane na kolata, biah uvedomen che ia vrashtam s 1.5 chasa zakasnenie ot tova koeto sam obiavil predvaritelno I za tova shte bada taksuvan za edin dopalnitelen den. Viarno e, che varnah kolata s 1.5 chasa po m-kasno ot predvaritelno obiaveniat.
Obache, az biah nael kolata za 20 dni, kato naemat zapochna v 23 chasa na 17.12.2022. Tova oznachava, che az moga da Varna kolata po vsiako vreme do 23 chasa na 06.01.2023.
Az edinstveno obiavih v dogovora vi che planuvam da Varna kolata v 12 chasa za da bada korekten lap Top Rent a Car za da moje da planuvate po-dobre. Iavno, moiata korektnost kam vas se otplati s tova az da vi zaplatia oshte edin den naem v razmer na
~€32.
Da bada chesten kam vas, tova moje bi e nai-glupavoto pravilo i otnoshenie kam edin loyalen klient koito e naemal ot vas poveche ot 25 dni (1 mesec) na godina za poslednite niakolko godini.
Ako iskate da dokajete i vashiata kolegialnost, togava az ochakvam vie da mi vazvarnete sumata za tozi doplanitelen den. V protiven sluchei, blagodaria vi za businesa I az shte nameria druga rent a car compania koiato shte se radvam da prieme moiat biznes s prihodi za vas ot nad 3,000 lv/godina.
S uvajenie,
Plamen
Оценка персонала:
плохо
Nishto lichno kam Alexander…toi prosto triabvashe da mi kaje, che shte bada taksuvan za edin dopalnitelen den. Toi si svarshi rabotata kakto triabva, no e potarpevsh ot nekolegialnite vi uslovia.
Время получения/возврата:
хорошо
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
Stefan Hans Pleune
(свыше 6 резерваций)
Netherlands
20.12.2022
Оценка услуги:
очень плохо
Pay 97 lv for a wet spot from clotes , i tell them 10 time i can clean it it was not possible.. last time i rent by top rent a car what a bad people in varna airport.. i come every year 6 times to rent a car you can be also polite to youre quessts.. and i want my deposit for 503 lv back still now resive it on my credit card..!!!!!
Оценка персонала:
плохо
Easy fast profesional
Some new boy trainer .. let me pay 97LV for a wet spot what a bad serivce not posible to speak and explain never again. My 502lv deposit still not back on my account..
Some new boy trainer .. let me pay 97LV for a wet spot what a bad serivce not posible to speak and explain never again. My 502lv deposit still not back on my account..
Время получения/возврата:
удовл.
Оценка автомобиля
очень плохо
No comment
Рекомендовали бы Вы нас:
да
нет
Dawid Litynski
(4-5 резерваций)
Greece
15.12.2022
Оценка услуги:
очень плохо
I RETURNED THE CAR 14/12/2022 AT 21:20 AND THE DROP OFF PERSON AT -4 TERMINAL 2 TOLD US THAT HE WILL NOT CHECK IT UNTIL WE GIVE HIM 24EURO.IN FACT HE WAS WALKING AND DOING NOTHING AT ALL. THIS IS INSANE.
Оценка персонала:
хорошо
quick and fast
Время получения/возврата:
удовл.
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
