Oтзывы клиентов

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90.9 % от 417 отзывов от реальных клиентов

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Sebastien Voyron (1 резервация)

France

15.08.2024

Оценка услуги:

очень плохо

It took us more than 2 hours to get the vehicle back, without any apology from the staff. We extended the rental by one day, it took multiple attempts to finally receive a link to pay…. no commercial offer was proposed, worse, the price was very high compared to the rental of several days. As if that were not enough, there was a misunderstanding about the return time of the vehicle and there again we have to pay a huge price for 3 additional hours. I did not ask for 2 hours less rental when I waited 2 hours for my vehicle…. simply scandalous

Оценка персонала:

удовл.

Время получения/возврата:

удовл.

Оценка автомобиля

удовл.

Рекомендовали бы Вы нас:

да нет

P***** G***** (1 резервация)

France

28.05.2024

Оценка услуги:

очень плохо

2 minis traces superficielles a l arriere des 2 rétroviseurs sur une voiture neuve Et 240 Euros de Facture. Il Fallait être à 5cm pour Voir les rayures

Оценка персонала:

хорошо

Время получения/возврата:

хорошо

Оценка автомобиля

хорошо

Рекомендовали бы Вы нас:

да нет

Alex Petrovski (1 резервация)

France

06.09.2023

Оценка услуги:

очень плохо

- e-car is definitely not adapted to travel outside of Sofia - very poor infrastructure with so long charge process (more than 3h) ! - very low autonomy of the car - electricity charged during car return is more expensive that at charge stations - obviously nobody will spend 3 hour more to charge you the car one more time ! No sense ! - administrative charges of 15 don't exists in other european country. Why in Bulgaria ?

Оценка персонала:

отлично

Very customer oriented professional ! Pleased to deal with !
Very customer oriented professional ! Pleased to deal with !

Время получения/возврата:

хорошо

Оценка автомобиля

очень плохо

Not an e-car if you travel outside of Sofia !!!!!!!

Рекомендовали бы Вы нас:

да нет

Top Rent A Car:

Dear Mr. Petrovski, Thank You for Your feedback! Our fleet is quite large and we have a lot of cars for every taste with different technical characteristics, type of coupe, so that each of our clients can choose a comfortable car for themselves based on their preferences. Please feel free to contact our reservations department the next time you need a rental car. We will be happy to help you and suggest the most comfortable car for your next trip based on your needs. Please, do not hesitate to contact us for future assistance! Kind regards, Top rent a car

Celine Patric Simon (1 резервация)

France

29.08.2023

Оценка услуги:

очень плохо

Оценка персонала:

очень плохо

N'a pas indiqué sur le contrat que la plage arrière était manquante
nous a facturé une partie de la caution pour plage arrière manquante alors que nous n'étions pas en faute

Время получения/возврата:

очень плохо

Оценка автомобиля

очень плохо

ne pas passer par votre agence

Рекомендовали бы Вы нас:

да нет

Top Rent A Car:

Dear Mrs. Simon, Thank you for your feedback. Your case has been forwarded to our customer service department and our colleagues made a thorough check. The missing parts in the trunk were installed, in connection with which a fee was imposed. The car was thoroughly inspected before the start of the rental and we can assure you that the trunk bark was there. We understand that dealing with unexpected expenses is very frustrating and is likely the reason for your negative review. But we dare to assure you that it is not in our interest to invent false accusations, as our goal is to develop by meeting the needs of our customers, providing them with a comfortable and professional service. We hope that we will see you again as our client and we will be able to return your favor. Kind regards, Top rent a car

Olivier Scamps (1 резервация)

France

18.08.2023

Оценка услуги:

очень плохо

we had an issue, list one full day of holiday waiting for repair for a problem you caused. and no refund. awfull customer service

Оценка персонала:

плохо

too slow
no problem yet

Время получения/возврата:

удовл.

Оценка автомобиля

отлично

good car

Рекомендовали бы Вы нас:

да нет

Top Rent A Car:

Dear Mr. Scamps, Thank You for Your feedback. According to the terms of the contract You signed, in the event of a technical breakdown of the main vehicle due to a factory defect or natural wear and tear, the OWNER shall be obliged to provide a replacement vehicle of a similar or higher class within 3 working days at the nearest company office. Our colleagues resolved the issue faster, in addition they provided you a compensation for your next rental due to the inconveniences caused. We hope that we will see you again and have the opportunity to regain your trust. Wish you to have a successful day! All the best! Top rent a car

Gael David Bonnel-sanchez (свыше 6 резерваций)

France

14.08.2023

Оценка услуги:

очень плохо

It’s a shame to rent a car in bad condition. You put my life, and others life in danger! I took a lot of videos of what happened: the bumper detached front and back detached every 30 minutes. Beside being in danger, it made my trip to be very long as I had to lower the speed and to often stop. I let you imagine the nightmare this trip was from Sofia to Bourgas and from Bourgas to Sofia. Another piece at the bottom of the trunk also detached. I also took a video if it. The agent was honest when she delivered the car telling me that it was not in so good condition but I was far away to the real BAD condition of that car. It shouldn’t be on the road until it’s repaired. I am not a guinea… Neither a stopgap (or naive) person that will pay full price for a broken car putting my life (and others one in danger). Life doesn’t have a price… You tried to profit of the maximum whatever is the condition of the car. I am not a client that in general complains a lot but this time your non professional and non safe behaviour made me to react. I insist to say that I have all the proofs of what I explained in this message. What could you propose to fix that?

Оценка персонала:

удовл.

Professional, smiley and honest. I guess when she said the car was not in condition, she didn’t know the real condition otherwise she won’t let le go with this car.
Not smiley, not very helpful. Stayed on his scope of work. Nothing else. But at least he recognized the bad condition of the car, so that’s a good point.

Время получения/возврата:

хорошо

Оценка автомобиля

очень плохо

Рекомендовали бы Вы нас:

да нет

Axel Maza (1 резервация)

France

14.08.2023

Оценка услуги:

очень плохо

Оценка персонала:

плохо

She tryed to overcharge for e few existant scratches. The boss told us that was nothing and cancelled the charge. Bill was nether sent ! Now i'am overcharched 180€ !!!

Время получения/возврата:

очень плохо

Оценка автомобиля

отлично

Рекомендовали бы Вы нас:

да нет

Itai Malul (1 резервация)

France

20.11.2022

Оценка услуги:

очень плохо

You took me a full day charge for one hour late. The guy in the reception told that I would not pay for it. He lied me.

Оценка персонала:

плохо

Lier

Время получения/возврата:

хорошо

Оценка автомобиля

очень плохо

Рекомендовали бы Вы нас:

да нет

Geoffrey Paul Abel Leroux (4-5 резерваций)

France

13.09.2022

Оценка услуги:

очень плохо

catastrophic. the gentleman invented a scratch on a rim that was present on the vehicle when we got it but so small that it was not visible or reportable

Оценка персонала:

удовл.

Normal
he just wanted to charge our credit card insurance to cheat us out of money. I have the photos of the reception and the return and there is no difference

Время получения/возврата:

удовл.

Оценка автомобиля

хорошо

I don't think so given this bad experience despite the fact that I have rented a car from you for at least 8 times

Рекомендовали бы Вы нас:

да нет

Eric Durand (свыше 6 резерваций)

France

29.11.2021

Оценка услуги:

очень плохо

I was told the car had been serviced and that everything was good even if lights were on. Car didn’t run well on highway, losing power I took one trip to sliven which took longer and was painful. Then I only need the car for Sofia. I extended the rental twice and didn’t make a fuss about the issues. When I returned the car the agent told me a wheel cover was missing. The other 3 were old and damaged When the agent told me it was 40 euros I thought this was expensive for a piece of plastic … then she told me that there was a 30 eur admin fee and I lost it

Оценка персонала:

плохо

Does not care about customers. All she could say was : it’s in the contract. I asked if she could her manager and she said no : call customer service Not helpful at all

Время получения/возврата:

хорошо

Оценка автомобиля

очень плохо

Рекомендовали бы Вы нас:

да нет

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