He was nice, but the guy that gave us the keys was unhelpful
Unfortunately, after explaining Pavel what happened with the tyre, we did not hear the word "sorry" one single time. He questioned our behavior ("Why didn't you call?" - we had to show him the call log!). We were not provided with any solution-oriented answer. If I have to judge by Pavel's behavior, it is perfectly normal at Top Rent-a-Car that tyre sets are not inspected and maintained and eventually it is a customer's problem.