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Dear Mr. Guimberteau,
Thank You for Your feedback.
We are sorry to hear that You've faced certain inconvenience during Your rent. In addition, as we may see in our system, You've got an assistance from our customer service department.
Our Technical support operates 24/7 for the convenience of our clients.
We hope that this situation did not influence on Your general impression about Your trip and will be glad to see you again in future and to get an opportunity to regain Your trust.
Please, do not hesitate to contact us if You need car rental services again.
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