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Oтзывы клиентов
Рейтинг
94.3 %
от 22474 отзывов от реальных клиентов
Отзывы по странам:
(9724)
(1775)
(1544)
(1507)
(468)
(445)
(394)
(319)
Последние отзывы:
V********* K**** P********
(свыше 6 резерваций)
Bulgaria
21.06.2026
Оценка услуги:
отлично
Citroen Aircross 2026-та година, автоматик, хибрид. От наемането до връщането на автомобила всичко беше перфектно. Професионални служители, отлично обслужване, нов автомобил. Благодаря
Оценка персонала:
отлично
Професионалист
Професионалист
Професионалист
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Yancho Dimitrov Gaydadzhiyski
(2-3 резервации)
Bulgaria
21.06.2026
Оценка услуги:
отлично
Оценка персонала:
отлично
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Thijs Hendrikus Albertus Voshaar
(2-3 резервации)
Netherlands
21.06.2026
Оценка услуги:
отлично
Оценка персонала:
отлично
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Hristo Haralambiev Lyubenov
(свыше 6 резерваций)
Bulgaria
21.06.2026
Оценка услуги:
хорошо
Оценка персонала:
удовл.
Все още не ми е възстановена разликата от удържаната сума
Бавно работещ служител. Който отново удържа такса за ранно връщане на колата.
Бавно работещ служител. Който отново удържа такса за ранно връщане на колата.
Время получения/возврата:
хорошо
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
Presiyan Atanasov Petrov
(1 резервация)
Bulgaria
21.06.2026
Оценка услуги:
отлично
Всичко точно. Само една препоръка. Ако може когато сте си направили резервация и е платена изцяло. Ако може да не чакаме на опашка със всички останали които тепърва престои да си изберат кола и да си я вземат. Така малко ми се забави с час всичко планувано.
Иначе обслужването си е топ.
Оценка персонала:
отлично
Приятен младеж. Бързо и коректно.
Същия младеж. Отличник.
Същия младеж. Отличник.
Время получения/возврата:
удовл.
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Ivan Simeonov Yankov
(1 резервация)
Australia
21.06.2026
Оценка услуги:
отлично
Car provided exceed expectations, easy and efficient pick up and drop off.
Оценка персонала:
отлично
Viktoriya was friendly and helpful, and quickly assisted me with retrieving a forgotten item from the car after drop off.
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
V********* G******** S*******
(2-3 резервации)
Bulgaria
21.06.2026
Оценка услуги:
отлично
Top service like always highly recommend
Tnx Simone
Оценка персонала:
отлично
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
N****** C*******
(4-5 резерваций)
Bulgaria
20.06.2026
Оценка услуги:
удовл.
I ended up at the rental office a few hours earlier and the car just pulled in front of the office and I was told that I have to wait 2 more hours when the car was sitting in front of the office. My mam was waiting for me on a bus stop in a different town in the same time. I would appreciate more flexibility when possible.
Оценка персонала:
удовл.
Could be more flexible with the customer.
She was doing everything very quick but it seams that the system for returning takes longer time. We spent over an hour to return a car and we missed the airplane . For example in the USA I just have to drop off the keys of the rental car in a drop off box and keep going.
She was doing everything very quick but it seams that the system for returning takes longer time. We spent over an hour to return a car and we missed the airplane . For example in the USA I just have to drop off the keys of the rental car in a drop off box and keep going.
Время получения/возврата:
удовл.
Оценка автомобиля
удовл.
Last time I got opel mocka the I liked much better as a brand.
This Citroen C3 had over 110 k kilometers and was getting burned oil smell when I was going uphill.
Рекомендовали бы Вы нас:
да
нет
A***** H***** C****
(свыше 6 резерваций)
United Kingdom
20.06.2026
Оценка услуги:
удовл.
When I picked up the car the windscreen and rear window were not clean. After driving 80 kilometres the oil warning light came on and stayed on. I therefore went to OMV garage where assistant looked at dipstick and Paid to have oil top up. two more times the oil warning light came on. I checked dipstick when cold and the car was over filled with oil. There was clearly a fault on the oil light indicator. Also the lane control indicator activated many times although I was in the middle of the driving lane. This was slightly annoying.
Оценка персонала:
хорошо
Время получения/возврата:
отлично
Оценка автомобиля
удовл.
I was advised that I could have picked a car without the advertising for a higher price. The advertising is ok but the decals on the rear windscreen obscure the view and are potentially dangerous. i will not rent such a car again.
Рекомендовали бы Вы нас:
да
нет
Pawel Stanislaw Sieradzki
(2-3 резервации)
Poland
20.06.2026
Оценка услуги:
отлично
We have rented from Top Rent A Car in Sofia several times and have always been very satisfied with their service. They offer very affordable prices and provide nearly new cars that are always in excellent condition.
One of the things we particularly appreciate is the flexibility with insurance options. You can purchase premium insurance directly from them or choose a slightly cheaper option through a third-party provider. Their unlimited mileage policy is another great advantage. During one of our rentals, we even drove to North Macedonia with their car after arranging and agreeing on it in advance, and everything went smoothly.
A special thank you goes to Nikolay Kostadinov, who has been excellent every time we dealt with him. He is friendly, professional, and never pushes customers to buy more expensive products or services. Instead, he explains everything clearly and transparently. The guy is a real treasure and a great representative of the company.
Top Rent A Car is a very fair, customer-focused company that genuinely cares about its clients. We highly recommend them and will definitely continue using their services whenever we visit Bulgaria.
Оценка персонала:
отлично
We would also like to thank Yoakim Osichenko for his outstanding customer service. We mistakenly misread the fuel gauge and returned the car with less fuel than required. Yoakim took the time to explain what had happened and why, and despite our mistake, he did not charge us any additional fees. That level of fairness and understanding is rare and highly appreciated.
Время получения/возврата:
хорошо
Оценка автомобиля
удовл.
The car is small and economical, with very good fuel consumption. However, if you need to accelerate quickly, it takes some time to build up speed. Overtaking can be a bit challenging, especially on faster roads, as the car is equipped with a 1.0L engine. That said, for city driving and general everyday use, it performs well and is very cost-effective to run.
Рекомендовали бы Вы нас:
да
нет
