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Oтзывы клиентов
Рейтинг
93.2 %
от 3787 отзывов от реальных клиентов
Отзывы по странам:
(9640)
(1765)
(1544)
(1500)
(468)
(439)
(393)
(315)
Последние отзывы:
N**** A** S*** K*** M*******
(1 резервация)
Pakistan
09.07.2023
Оценка услуги:
плохо
1- I wanted to extend for one more day there is no way I can extend without paying 25 euro extra to drop at the airport.
2 - WhatsApp and messenger messages will get me no reply .
Оценка персонала:
хорошо
Great service to help us choose these car
1- I fueled the car in full. Went to handover the car. Office was close at downtown 9th July 12 pm . I kept searching for the parking took me 45 mints because roads were under construction. I was charged 18 euro extra. ( if this could be refunded would be great.) as I was at the door at exactly 12:00 pm and I showed the admin picture of my presence in the parking.
1- I fueled the car in full. Went to handover the car. Office was close at downtown 9th July 12 pm . I kept searching for the parking took me 45 mints because roads were under construction. I was charged 18 euro extra. ( if this could be refunded would be great.) as I was at the door at exactly 12:00 pm and I showed the admin picture of my presence in the parking.
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Considerable
Рекомендовали бы Вы нас:
да
нет
D***** K**** D*****
(1 резервация)
United States
04.07.2023
Оценка услуги:
плохо
Overall I had an unpleasant experience with the company. Miscommunication is a big part of it.
Оценка персонала:
плохо
I was told by the agent the rental period can be extended without any additional conditions if I call before the end of the contract. It turned out this wasn't the truth. As a result I had to return the car at a different location and pay a fine
The agent could not offer a replacement car and I was left with the only opportunity of taking a taxi.
The agent could not offer a replacement car and I was left with the only opportunity of taking a taxi.
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
David Zaruba
(свыше 6 резерваций)
Czech Republic
10.04.2023
Оценка услуги:
плохо
Me and my friends use Top rent a car regularly. We are satisfied. Until today. Charging a late return fee (by 1 hour) is ok. I get it. OK. But charging a fee for missing fuel in the tank? Unacceptable! Fuel refilled 3 km before the airport. A full tank!!! When I took over the car, 10, 15 liters of fuel were missing. This is quite common. I didn't deal. I don't care. I am a regular client. But I'll deal with it next time. And the question - that either I will be charged a fee for returning the car late, or for not refueling - unacceptable. I'm sorry to write a negative review today, but I'm really upset. I believe that today was an exception and I will be able to continue to recommend Top rent car.
Оценка персонала:
удовл.
No comment
Время получения/возврата:
хорошо
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Zaruba,
Thank You for Your feedback.
As we may see from Your booking, You were only charged for the late return, there was no charge for missing fuel.
Please, contact us on customer.service@toprentacar.bg. We would like to look into this further but need some more information.
Thank You in advance.
Top rent a car 
Wojciech Radoslaw Lukaszewski
(4-5 резерваций)
Poland
31.01.2023
Оценка услуги:
плохо
Some of the people from Customer care are helpful but some of them behave like this is punishment that they have to work. There were few situations I asked some question and the reposnse was like "leave me alone, I dont want to talk with you" you can check email history to get more details...
Оценка персонала:
плохо
Regarding pick-up: Ms. Nia charged us more than she suposed to - I was explaining to her that her calculations are wrong but she didn't want to listen. THis was for additional driver. Difference was gave back by after review by Darina Georgieva
on 8th of NOV 2022, 10:26.
Drop-off was quite good - Mr. Hristo did the work in acceptable time frame and we didn't had any problems.
Drop-off was quite good - Mr. Hristo did the work in acceptable time frame and we didn't had any problems.
Время получения/возврата:
плохо
Оценка автомобиля
хорошо
There are two things about the car you should take care of. First are the winter tires - the one that were installed are worse than bad, this are the cheapest chinese/indian tires that do not have much friction while road is wet even if its more than 10 celcius degree. The safety level given by this tires is less than bad - there are plenty of other much better tires in the same price like nexen/debica etc. Second thing are rubber car mats. This are the same like tires the cheapest car mats that do not fit to this car at all. There were few situation when it goes under the pedals and block it which in more than unacceptable. I propose to purchase not OEM if you are looking for cheap ones but dedicated for given car. There are plenty of such on the market.
Рекомендовали бы Вы нас:
да
нет
Mochament Anaptaoui
(4-5 резерваций)
Greece
06.12.2022
Оценка услуги:
плохо
All good except the drop off were I was charged 50 euros because of some dirt, I have photos of the car and it was not that dirty.
Оценка персонала:
плохо
Charging me 50 euros because of some dirt in the interior was excessive
Время получения/возврата:
хорошо
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Vladimir Hezina
(1 резервация)
Czech Republic
12.11.2022
Оценка услуги:
плохо
Платих си Топ застраховка, но проблема със ремонта на колата трябваше да си реша сам. Да, парите за ремонта ми бяха възстановени, но 4 часа, които ми костваше ремонта няма никой да ми ги възстанови....
Оценка персонала:
хорошо
Время получения/возврата:
хорошо
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Lion Kozlinskiy
(4-5 резерваций)
Latvia
07.11.2022
Оценка услуги:
плохо
Child seat was obviously broken, we were sent to central office to replace. (With child unbuckled) Despite that, we had to wait there with kids in a car. Lost 2.5 hours of our rental time and our weekend. Missed going to 7 lakes. No compensation was pffered
Оценка персонала:
удовл.
Not only didnt he check the child seats(can happen to anyone), but he has also hinted that it were we who broke the chair. Yeah, right, without touching it.
He was a bit rude and demanding, but i can understand that, it was my decision to return the car on sunday evening instead of monday morning
He was a bit rude and demanding, but i can understand that, it was my decision to return the car on sunday evening instead of monday morning
Время получения/возврата:
плохо
Оценка автомобиля
отлично
Awesome car, glass window was a huge bonus
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Kozlinskis, We apologize for the inconvenience. We will do a full investigation into the case and take the necessary measures. Best regards, Top Rent A Car 
R*** C*****
(2-3 резервации)
Belgium
05.11.2022
Оценка услуги:
плохо
Оценка персонала:
хорошо
Время получения/возврата:
хорошо
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Customer,
Please contact us at the following email customer.service@toprentacar.bg and describe to us what did not meet your expectations and what we can improve in order to examine your situation in detail.
Thanks in advance!
Top Rent A Car
M****** D********
(свыше 6 резерваций)
Poland
29.10.2022
Оценка услуги:
плохо
the car was not washed on delivery. there were a lot of flies on the front hood and bumper. crumbs on the seat. I always got my car washed and this time it didn't.
Оценка персонала:
удовл.
very long waiting time. waited 70 minutes to pick up the car. 8 people in line and one person serves only. I didn't even hear the word I'm sorry.
the car was not washed on delivery. there were a lot of flies on the front hood and bumper. crumbs on the seat. I always got my car washed and this time it didn't.
fast, efficient, no problems
fast, efficient, no problems
Время получения/возврата:
удовл.
Оценка автомобиля
плохо
the car was not washed on delivery. there were a lot of flies on the front hood and bumper. crumbs on the seat. I always got my car washed and this time it didn't.
Рекомендовали бы Вы нас:
да
нет
S******** Z****
(1 резервация)
China
14.10.2022
Оценка услуги:
плохо
pick the car was delay 1h due to less service agent. when return the car just 10minutes late due to refuel in the same place， very agreesive and rude attitude during returning car.
Оценка персонала:
удовл.
good intrpduction，waited almost one hour
very agreesive，not really service oriented.
very agreesive，not really service oriented.
Время получения/возврата:
удовл.
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
