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Oтзывы клиентов
Рейтинг
93.2 %
от 3798 отзывов от реальных клиентов
Отзывы по странам:
(9664)
(1767)
(1544)
(1502)
(468)
(439)
(393)
(318)
Последние отзывы:
Jarmo Erkki Olavi Piironen
(2-3 резервации)
Finland
21.05.2024
Оценка услуги:
плохо
When picking up the car, there were nobody in the office. When called to company, then they started to arrange somebody to come to deliver the car. And, I called already 1,5 hours before the agreed picking-up time to the company to tell, that I'm nearby ready to pick-up the car. So, I got the car about 1 hour later, than it was agreed to be delivered. Also the drop-off personnel were late from the agreed time.
Оценка персонала:
плохо
Friendly person, but came late to deliver the car. Maybe he has not been informed by company early enough, to come to the office.
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
D**** L*******
(4-5 резерваций)
Greece
28.04.2024
Оценка услуги:
плохо
Оценка персонала:
отлично
Top
Top
Top
Время получения/возврата:
отлично
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
Ilias Mavropoulos
(4-5 резерваций)
Greece
06.04.2024
Оценка услуги:
плохо
When I asked for the rent price is was told its 80.4 euros per day. Once I paid and took the contract I realized that the rent price is 44.4 euros but I was charged an extra 36 euros for "Top Protection" without the employee asking me if I wanted this option or not.
Оценка персонала:
плохо
When I asked for the rent price is was told its 80.4 euros per day. Once I paid and took the contract I realized that the rent price is 44.4 euros but I was charged an extra 36 euros for "Top Protection" without the employee asking me if I wanted this option or not.
I explained the problem I had with the pick up employee and I asked if we could correct the extra 36 euros fee for the second rental period (9/4/2024), for which i had already paid. Unfortunately either he didn't understand what I was saying or it was not possible. Both employees were kind but the pick up employee should be more careful.
I explained the problem I had with the pick up employee and I asked if we could correct the extra 36 euros fee for the second rental period (9/4/2024), for which i had already paid. Unfortunately either he didn't understand what I was saying or it was not possible. Both employees were kind but the pick up employee should be more careful.
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
D**** G**** B********
(1 резервация)
United States
16.01.2024
Оценка услуги:
плохо
Staff was hardly there and didn't explain things well.
Оценка персонала:
плохо
Didn't give clear instructions. No one showed us to the car.
Never saw him. The desk was closed in the middle of the day and we hadn't been given any drop off instructions.
Never saw him. The desk was closed in the middle of the day and we hadn't been given any drop off instructions.
Время получения/возврата:
удовл.
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Bendixsen,
Thank You for Your feedback!
If for any reason you have experienced unfriendly behavior from the staff or have not been treated properly, please email us on customer.service@toprentacar.bg and include your reservation number so we can assist you. Our customer's comfort and professional service is very important to us and your comments help us to improve the quality of services every day.
Thank you in advance for your assistance!
We hope, that this inconvenience did not influence Your trip negatively and You could still enjoy Your vacation with our brand new vehicle.
We wish You to have a successful day and hope to see You again in future.
Kind regards,
Top rent a car
Anatoli Kardiukov
(1 резервация)
United States
24.10.2023
Оценка услуги:
плохо
1. The company charged me $100 for crossing of the Turkish border and issued a Power of Attorney. At the border I was held up for 2 hours and then was told by the Customs that I couldn't enter Turkey in a rental car because I didn't have a Bulgarian Identity Card. When I spoke with your representative in Sofia, he told me that my papers were in order and that "Turkish people make up things" at the border. Nevertheless, my trip plans were messed up and I missed an important meeting.
2. When I picked up the car in Sofia, my representative mentioned "scratches on rim", but failed to indicate on the inspection sheet that scratches were on BOTH rims. When I was returning the car, another representative charged me 200 Euro for scratches on another rim, which had nothing to do with me.
Оценка персонала:
плохо
Время получения/возврата:
удовл.
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Kardiukov,
Thank You for Your review.
We take customer's feedback seriously and always strive to improve our services.
We understand your frustration regarding the situation at the Turkish border and the inconvenience it caused. It is important to note that we provide our customers with the necessary documents to ensure a smooth border crossing. However, we cannot take responsibility for your personal documents and actions taken by Turkish authorities, as they have their own requirements and regulations. We apologize for any inconvenience you experienced as a result of this issue.
Our representatives are trained to thoroughly inspect vehicles and document any damages. It is essential for customers to notify us of any issues or new damages during the rental period and provide police protocol, when necessary, as stated in our terms and conditions.
We will take your feedback into consideration as we continually work to improve our services and communication with our customers.
We hope that you will consider giving us another opportunity to serve you in the future.
Thank you for bringing these matters to our attention.
Kind regards,
Top rent a car
Radwan Shurbaji
(1 резервация)
United States
16.10.2023
Оценка услуги:
плохо
Оценка персонала:
удовл.
Время получения/возврата:
хорошо
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Shurbaji,
I would like to know more about your experience so I can help. Please email customer.service@toprentacar.bg and include the rental location, rental agreement or reservation number and your contact information. Thank you. - Top Rent A Car 
V****** K*********** G*********
(свыше 6 резерваций)
Sweden
18.09.2023
Оценка услуги:
плохо
Оценка персонала:
очень плохо
Время получения/возврата:
плохо
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Здравейте г-н Грънчаров,
Моля да ни предоставите допълнителна информация по случая на имейл customer.service@toprentacar.bg. След проверка ще се свържем с Вас. Благодарим Ви! - Top Rent A Car
Christian Linus Mickael Vihma
(1 резервация)
Sweden
23.08.2023
Оценка услуги:
плохо
We booked a car for Sunny Beach, as we received the confirmation we noticed that it said Sunny Day and we immediately notified the company through email and did not hear back until the same day we were supposed to get the car delivered. That´s when they discovered the mistake and claimed that the car was 1,5 hours away but we asked them to just deliver that car while we waited. We were told they would send a different car from Bourgas but it would take 1,5 hours to clean it and prepare it for us which we agreed to. !,5 hours later the car arrived but it was not cleaned nor inside or outside and it was not serviced. aircondition not working properly and caused 2 of our children to get carsick due to the heat.
Оценка персонала:
удовл.
Asked for information she was not legally authorized to ask for and would not give us the car unless we did everything she asked for. I was the only driver but she requested my wifes driverslicens and passport, she wrote down our debitcardnumber on a document instead for keeping. It took 2,5 hours to fill out all the documents, go over the car and all the damages and she finally claimed we had no insurance even though we bought top insurance.
Professional and helpful, polite and nice.
Professional and helpful, polite and nice.
Время получения/возврата:
удовл.
Оценка автомобиля
плохо
The car was not cleaned and was dirty both inside and outside, needed service (the service lamp indicated) no washerfluid and indicated we needed fill up "Add Blue" before we had used up 25% of the diesel in the tank.
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Vihma,
Thank you for taking the time to leave your feedback about our services.
We would like to clarify an important nuance regarding your rental.
You have booked your car on the website of our partner.
Under these circumstances, our company may act only an intermediary. Unfortunately, we did not receive information about the change of location either from you or from our partner until the date on which we were supposed to deliver the car to you. And when this information was finally sent to us, time for reaction was very short, so we delivered the car to you from another city to meet your needs.
We understand your dissatisfaction, in addition we would like to ask you to directly contact the company through which you placed your order to resolve this situation, and we, for our part, will be happy to provide you with the necessary help and assistance, since the satisfaction and comfort of our customers is a priority for us.
We remain at your disposal for any questions by email: customer.service@toprentacar.bg.
Kind regards,
Top rent a car
A****** I**** F*****
(4-5 резерваций)
Switzerland
05.08.2023
Оценка услуги:
плохо
In the contract it was written: pick up and drop off at the Airport. Both was not possible. You have changed your agreements without informing your platform partners. The overall services are much worse than before. We rented three cars in a row and you had no flexibility and even less feeling for a good service for a random customer.
Оценка персонала:
удовл.
Время получения/возврата:
хорошо
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
P***** M******
(1 резервация)
United States
27.07.2023
Оценка услуги:
плохо
The car was ok but the pick up team was terrible- not professional at all. Disappointing very disappointing.
Оценка персонала:
плохо
I cannot tell if I have the right man because you have no picture but the person who processed my paperwork was bored, not interested, disrespectful. Only the minimum amount of service was provided
, and I had to press for that minimum
Professional competent, good man, good representative for your company
Professional competent, good man, good representative for your company
Время получения/возврата:
удовл.
Оценка автомобиля
удовл.
Not powerful enough
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Miolene,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with our team. We always carefully select employees in our company and provide them professional training, so that all customers are served at the highest level. We would like to ask you to email us a little more information about your rental on customer.service@toprentacar.bg, as it will help us to improve the quality of our services.
Thank you in advance!
Top rent a car 
