The vehicle arrived with an improper baby seat, which delayed our departure for more than 2 hours and when we asked the staff to return the vehicle later due to this, they did not agree and did not agree to compensate us for it.
We have rented the car from you about 10 times. Were always satisfied. This time we had to pay an additional penalty because there was sand on the floor of the car. You have a very beautiful country. Where we like to vacation. And there is sand on the coast, which automatically comes into the car. We didn't know that we had to clean the car before handing it in. A cleaning costs 10 euros. We paid 30 euros as a penalty.
bad instructions about the new parking area. He did not explain to me that I have to pay for the parking area. I parked the car there, and after that I had to pay 20 Lev parking fee. I was very unsatisfied that he did not explain it to me. The additional costs were very bad. He shoud have explain it to me when the parking is free and when we have to pay for it. Because in that case, I would not have parked the car there. I had chosen a free parking area.