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93.2 % от 3787 отзывов от реальных клиентов

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E*** G***** (1 резервация)

United States

16.09.2026

Оценка услуги:

очень плохо

The air port branch was closed And the rent car representative was not nice at all Will not rent from them any more

Оценка персонала:

очень плохо

Время получения/возврата:

очень плохо

Оценка автомобиля

очень плохо

Do not recommend

Рекомендовали бы Вы нас:

да нет

Yaugen Mikhaylavich Ryzhykau (1 резервация)

Netherlands

08.06.2026

Оценка услуги:

очень плохо

Your staff at the reception desk, especially Angelina Stamrekova and the parking man, demonstrated absolutely inappropriate behaviour and rude behaviour during the car reception process. The parking attendant was loudly shouting at me when I tried to unload my luggage next to the reception office because there was no single place to park my car in the designated area. He was also trying to physically prevent my luggage from being uploaded, requesting me to park my car in the designated parking area. But there was not even a single place to park there. Angelina Stamrekova has stated that one plastic cover of the wheel was a bit scratched and showed me a picture. I denied this totally, as the car was used only to drive to Plovdiv and back and all the time stayed at the parking place. I am sure that is not my fault, and she was not able to prove that this plastic cover was not scratched before my rent. When I refused to pay penalties not my fault, she was shouting at me publicly. I have my colleagues who were witnesses to her inappropriate behaviour. I am refusing payment she requested as it was not my fault. Its look like a trick without proving the previous status of the car, use only the photo after to request extra. payment. It's not the European style of business. What are you getting from this trick lying? 150 EUR?? But initially I planned to rent a few cars for long periods to my staff who are working in Plovdiv. I am afraid you lost thousands using unproven blame on me and providing inappropriate service. By the way, the car was FULLY insured and paid for this. How its possible that with the insurance, the cheap plastic cover of the wheel specifically is so expensive? Is it because it's so easy to do such a nasty trick with your clients? Please explain? With my regards. Dr. Yaugen Ryzhykau, EU CBRN CoE Project Manager, CBRN Protection TCT BV, CEO

Оценка персонала:

плохо

Long process to get a car. Inconvenient location.
See my comments above

Время получения/возврата:

удовл.

Оценка автомобиля

хорошо

Рекомендовали бы Вы нас:

да нет

S***** P**** L** (свыше 6 резерваций)

Poland

26.03.2026

Оценка услуги:

очень плохо

Aggressive approach

Оценка персонала:

очень плохо

Aggressive
Never seen the man

Время получения/возврата:

удовл.

Оценка автомобиля

хорошо

Do not rent a car from Top Rent a Car Bulgaria. If you have to, take videos, ensure you have separate insurance. They ate aggresive and not care about customers.

Рекомендовали бы Вы нас:

да нет

David John (1 резервация)

Ireland

21.03.2026

Оценка услуги:

очень плохо

Оценка персонала:

плохо

He said I had marked the mirror on the drivers side and in all honesty you could see where it had been repaired before but I had not looked at it ontil he pointed out to me but he wasn’t listening to me no matter what I said I pointed out that it must have been repaired previously it was hard to see the damage but told me it was my responsibility for not checking in fairness I would own up to it if I had done it but I didn’t I had extra insurance and maybe that’s why I was told this but because of this I would be getting a car from them again and be aware his told me that the extra insurance only covers slight scratches so what’s the point of taking out a extra insurance i think it’s a scam I had rented here before but it was my last time also a disaster trying to return the car gave me wrong address and was driving around the airport for 2 hours and the guy I rang had try tell me how to get to the rental car place o what a Challenge never again

Время получения/возврата:

удовл.

Оценка автомобиля

хорошо

Рекомендовали бы Вы нас:

да нет

N****** N****** (2-3 резервации)

Ireland

03.12.2025

Оценка услуги:

очень плохо

I got charged 80 euros for cleaning the car. I never had experience like this with other companies like europa car, sixth, and other companies. It’s really shameful the guy said it’s mud in the car carpet place and on the front rear seat. When I collect the car which guy handover the keys to me he never mansion the I have to bring car very tidy. Again if I want on the parking i can clean within 2 minutes all this marks what he took the pictures. It is really disgrace. I am 200 percent sure never gonna come back to this top rent company.

Оценка персонала:

очень плохо

I got charged 80 euros for cleaning the car. I never had experience like this with other companies like europa car, sixth, and other companies. It’s really shameful the guy said it’s mud in the car carpet place and on the front rear seat. I returned the car at 4:10 and this guy said to me oh you bring car very late. Disgusting way of talking he was kept repeating the same thing. We gonna charge for late drop. I had booked before with top rent, even I always says to my family friend this company is good but from this time never gonna happen.

Время получения/возврата:

плохо

Оценка автомобиля

отлично

Good car, but not good company top rent. It should be a bottom rent

Рекомендовали бы Вы нас:

да нет

Ercan Serim (2-3 резервации) Turkey

29.11.2025

Оценка услуги:

очень плохо

They gave me summer tires at the end of november. İt was raining a lot on highway and i lost control once because of the tires. Company obviously doesnt know how important it is to have winter tires for customer health. At least you have to warn that it is summer tires i could have not accept to drive like this. People die like this.

Оценка персонала:

плохо

Время получения/возврата:

отлично

Оценка автомобиля

удовл.

Рекомендовали бы Вы нас:

да нет

Matthew Stephen Hufnagel (1 резервация)

United States

29.06.2025

Оценка услуги:

очень плохо

We rent from Top rent a car every year for our vacation and generally have a great experience. This year they discovered dry paint or dry gas on our rear door. They say it was a random act of violence and it falls under their category of damage. They are unable to waive the 60 admin fee for all the paperwork they will do for documenting the damage. Also our 3k deposit is now on hold until we get a quote and pay for the buffing and detail. I am not sure what changed this year but they will nickel and dime you after your return.

Оценка персонала:

удовл.

Unfortunately she isn’t provided any power to act outside their standard policy.

Время получения/возврата:

удовл.

Оценка автомобиля

плохо

Please take pictures of everything and don’t trust that they have documented the damage effectively.

Рекомендовали бы Вы нас:

да нет

David Ohalloran (1 резервация)

Australia

05.10.2024

Оценка услуги:

очень плохо

The car is in need of repair. The steering is not good and the battery gave only a little more than 100km per charge. This is the worst car I’ve driven in many years.

Оценка персонала:

удовл.

Please don’t rate individual staff. This is a sign of poor management trying to blame front line staff

Время получения/возврата:

удовл.

Оценка автомобиля

очень плохо

This is the worst electric car I’ve ever driven. Even the MG is better to drive! There is nothing intuitive about the Peugeot dash or system. Also the Top Rentacar slogan on the back window is exactly in the line of sight for the rear vision mirror making it a driving hazard. We booked via booking.com specifically asking for a city pickup but it turned out to be near the airport.

Рекомендовали бы Вы нас:

да нет

Daniel Makhotkin (1 резервация)

Belgium

02.10.2024

Оценка услуги:

очень плохо

Quand tu prouve avec une vidéo faite le soir de la prise en charge de la voiture et que le personnel te dis que non c'est pas une griffe sur la vidéo c'est le flash de la caméra scandale

Оценка персонала:

очень плохо

Время получения/возврата:

плохо

Оценка автомобиля

хорошо

Рекомендовали бы Вы нас:

да нет

Thomas Walther Sauder (2-3 резервации)

Switzerland

21.09.2024

Оценка услуги:

очень плохо

the pick-up takes much too long! You could collect all necessary information upfront and speed up the process easily. I returned the car 2 hours earlier than agreed and was charged 24 EUR for this! Your staff Tihomir Zdravkov is very unfriendly, could not even show me where this is written in the contract. On the voucher nothing was mentioned about such a fee.

Оценка персонала:

плохо

friendly lady. But very slow.
unfriendly... not fit for this job

Время получения/возврата:

хорошо

Оценка автомобиля

хорошо

Рекомендовали бы Вы нас:

да нет

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