He was nice, but the guy that gave us the keys was unhelpful
Due to the problem I experienced I didn’t get any help or support or understanding from this employer. Dealing with him was rather unpleasant.
Unfortunately, after explaining Pavel what happened with the tyre, we did not hear the word "sorry" one single time. He questioned our behavior ("Why didn't you call?" - we had to show him the call log!). We were not provided with any solution-oriented answer. If I have to judge by Pavel's behavior, it is perfectly normal at Top Rent-a-Car that tyre sets are not inspected and maintained and eventually it is a customer's problem.
The vehicle returned without any damage, the agent owed me damage.
Kind and helpful . He declared that the damage was minor and will not be charged to us. Then was obliged to apply decision of his superior who decided to charge us even before seeing the damage.He was clearly not comfortable with the situation.
Супер злобна, заядлива и непрофесионална и некомпетента. Ако не я уволните, скоро ще останете без клиенти. Не само, че се държа група и отвратително е супер некомпетента - даде ми да подпиша друг договор и явно след като е разбрала грешката си се е подписала на моя договор напълно неправомерно.