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Oтзывы клиентов
Рейтинг
94.3 %
от 22236 отзывов от реальных клиентов
Отзывы по странам:
(9595)
(1755)
(1543)
(1489)
(465)
(436)
(390)
(315)
Последние отзывы:
P***** M******
(1 резервация)
United States
27.07.2023
Оценка услуги:
плохо
The car was ok but the pick up team was terrible- not professional at all. Disappointing very disappointing.
Оценка персонала:
плохо
I cannot tell if I have the right man because you have no picture but the person who processed my paperwork was bored, not interested, disrespectful. Only the minimum amount of service was provided
, and I had to press for that minimum
Professional competent, good man, good representative for your company
Professional competent, good man, good representative for your company
Время получения/возврата:
удовл.
Оценка автомобиля
удовл.
Not powerful enough
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Miolene,
Thank you for your feedback.
We are sorry to hear that you were not satisfied with our team. We always carefully select employees in our company and provide them professional training, so that all customers are served at the highest level. We would like to ask you to email us a little more information about your rental on customer.service@toprentacar.bg, as it will help us to improve the quality of our services.
Thank you in advance!
Top rent a car
Pavel Mihaylov Popov
(1 резервация)
Bulgaria
22.07.2023
Оценка услуги:
плохо
На място бях 08:25, по бележката бях платил 08:30 но бус не получих до 10:15, 1ч 45 мин чакане. Беше ми обяснено, че бусът който искате да ми отдадете под наем нямал гражданска, и явно самият процес отнема доста повече време отколкото си представях(понеже и аз съм сключвал не 1 път такава застраховка).
Съответното забавяне ме накара да се обяснявам като някаква .. защо не съм навреме и други хора ме чакаха. Успях да си свърша работа, но безкрайно некоректно.
На 17(понеделник) съм предплатил този ваучер и идеята е, че сте имали 5 дни за се уверите, че МПС-то което ми предоставяте е ОК да се движи по републиканската пътна мрежа, уви това не стана.
Хубавото е, че бусът не направи никакви проблеми през близо 300-те километра и 6-7 часа в които беше под мое управление.
Оценка персонала:
отлично
Съдействаше за намиране на изход от горе описаната ситуация.
Бърз, точен - не ме бавеше излишно, за разлика от колегите Ви сутринта, които не са подготвили буса, имаха 5 дни ... не е като да го наемам от днес за утре.
Бърз, точен - не ме бавеше излишно, за разлика от колегите Ви сутринта, които не са подготвили буса, имаха 5 дни ... не е като да го наемам от днес за утре.
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
. . .
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Уважаеми г-н Попов,
Благодарим за Вашето ревю!
Случаят Ви беше предаден на отдел "Обслужване на клиенти". Колегите ни ще направят подробна проверка по Вашия случай и ние ще се свържем с вас!
Съжаляваме за неудобството и се надяваме да Ви видим отново и да получим шанс да променим мнението Ви за нас.
Пожелаваме Ви хубав ден!
С Уважение,
Top rent a car 
T**** G******* S******
(2-3 резервации)
Bulgaria
22.07.2023
Оценка услуги:
плохо
Като взех колата и на същия ден както карах по магистралата от София за морето, лайсната от задна дясна страна изхвърча.
Оценка персонала:
хорошо
Момчето ми казва че трябвало да се определи на кой бил грешката че лайсната е паднала. Грешката е ясно че колата така дойде и сме как ще излети като карам по магистралата. Изпратих ви снимки веднага когато това се случи.
Время получения/возврата:
отлично
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Здравейте г-н Ставрев,
Благодарим за Вашето ревю!
Случаят Ви вече се проверява от отдел "Къстомер сървис" и ще Ви изпратим отговор в най-краткия срок.
Благодарим Ви за търпението!
С Уважение,
Top rent a car
N**** A** S*** K*** M*******
(1 резервация)
Pakistan
09.07.2023
Оценка услуги:
плохо
1- I wanted to extend for one more day there is no way I can extend without paying 25 euro extra to drop at the airport.
2 - WhatsApp and messenger messages will get me no reply .
Оценка персонала:
хорошо
Great service to help us choose these car
1- I fueled the car in full. Went to handover the car. Office was close at downtown 9th July 12 pm . I kept searching for the parking took me 45 mints because roads were under construction. I was charged 18 euro extra. ( if this could be refunded would be great.) as I was at the door at exactly 12:00 pm and I showed the admin picture of my presence in the parking.
1- I fueled the car in full. Went to handover the car. Office was close at downtown 9th July 12 pm . I kept searching for the parking took me 45 mints because roads were under construction. I was charged 18 euro extra. ( if this could be refunded would be great.) as I was at the door at exactly 12:00 pm and I showed the admin picture of my presence in the parking.
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Considerable
Рекомендовали бы Вы нас:
да
нет
Sharon Drucker
Israel
Israel
09.07.2023
Оценка услуги:
плохо
1 hour line to get the car, very slow, we paid for all day but your company wants us to return the car at 18, if not it’s 53 euros fine! Disappointing
Оценка персонала:
удовл.
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
D***** K**** D*****
(1 резервация)
United States
04.07.2023
Оценка услуги:
плохо
Overall I had an unpleasant experience with the company. Miscommunication is a big part of it.
Оценка персонала:
плохо
I was told by the agent the rental period can be extended without any additional conditions if I call before the end of the contract. It turned out this wasn't the truth. As a result I had to return the car at a different location and pay a fine
The agent could not offer a replacement car and I was left with the only opportunity of taking a taxi.
The agent could not offer a replacement car and I was left with the only opportunity of taking a taxi.
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
Albert Vandjour
(1 резервация)
France
02.07.2023
Оценка услуги:
плохо
Le contrôle au départ n'a été fait que sur l'extérieur.
Le contrôle à l'arrivée a été immédiatement et seulement fait sur le siège du conducteur avec une lampe (aucun autre siège n'a été vérifié !) et il y avait une tâche invisible à l'œil nu . Pour nous il s'agit d'une "petite" arnaque à 40€ ...
Оценка персонала:
плохо
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
Kay Darby
(свыше 6 резерваций)
Bulgaria
18.06.2023
Оценка услуги:
плохо
the car was scratched and had marks all over it but when i returned it i was charged for a don’t that i know I didn’t do . i think top used to be a very honest and good rental company but now you are interested in ripping tourists off
Оценка персонала:
хорошо
Время получения/возврата:
удовл.
Оценка автомобиля
плохо
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Darby,
Thank You for Your feedback!
We are sorry that You've faced inconvenience in the end of Your last rent.
As our regular customer, You know that we never charge our clients unreasonably.
When you collected your car You were given a comprehensive damage report showing all existing damages. We check the car carefully before the rental and we inform our clients about all Terms and conditions. We are always very confident in the accuracy of our damage records but as you know, when You receive the damage report You are welcome to check the car to make sure that You agree with it before You leave.
We are sincerely sorry that this rental did not exceed your expectations, as it was before, but we hope that You will use our services again and we will be able to return Your favor to us again.
Kind Regards,
Top Rent A Car
B***** M******
(2-3 резервации)
United Kingdom
13.06.2023
Оценка услуги:
плохо
Your service ranged from Excellent to Poor…pickup excellent…problems with car and how dealt with, very poor. The car itself was excellent apart from basic tyre safety being ignored - very poor.
Оценка персонала:
удовл.
Friendly and great service. Sold us extra insurance to cover all eventualities, which unfortunately, was not followed through by your technical support or customer service team. I am trying to claim back my costs for having to replace an unsafe tyre.
I appreciate that Svetoslav was very busy and under pressure when I returned my car one day early, but customer engagement seems not to be a priority for him. I had tyre problems with the car and for safety, had to renew a tyre having had this authorised by Keiro (spelling?) by phone in technical support. The problem was assumed to be mine alone by Svetoslav but I inherited the tyre problems when I picked up the car. He was off-hand and I found him to be rude. I witnessed other customers experiencing the same abrupt, unfriendly service from him.
I appreciate that Svetoslav was very busy and under pressure when I returned my car one day early, but customer engagement seems not to be a priority for him. I had tyre problems with the car and for safety, had to renew a tyre having had this authorised by Keiro (spelling?) by phone in technical support. The problem was assumed to be mine alone by Svetoslav but I inherited the tyre problems when I picked up the car. He was off-hand and I found him to be rude. I witnessed other customers experiencing the same abrupt, unfriendly service from him.
Время получения/возврата:
удовл.
Оценка автомобиля
очень плохо
Check not only body-work for scratches, dents, etc but also the condition of the tyres, including the spare which was found to be unsafe for use. Replacing a tyre is not normally something I would expect to do during a 10 day rental agreement.
Рекомендовали бы Вы нас:
да
нет
Reuven Nel
(4-5 резерваций)
Israel
07.06.2023
Оценка услуги:
плохо
לצערי נאלצנו להמתין כ 2.5 שעתיים וחצי לקבלת הרכב על אף שהיתה לנו הזמנה מראש
נושא זה חייב להפטר מאחר וזה פוגע מאוד בחווית השירות שאני מקבל ואני לקוח ותיק שלכם מאוד הצטערתי
בדרך כלל רמת השירות טובה מאוד
בבקשה קחו זאת לתשומת ליבכם
ראובן
Оценка персонала:
хорошо
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Nel,
Thank You for Your feedback!
We apologize that you had to wait during the registration - usually the process of picking the car up takes not more than 10 minutes. Indeed, our office in Sofia is the most busiest of all our offices and sometimes some of our customers, who arrive at the same time have to wait for a while. As our regular customer You know that it is not a common practice. We are striving to improve our services and we have future projects to make the process faster. We will be happy to see you soon! Kind Regards, Top rent a car 
