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Oтзывы клиентов
Рейтинг
94.3 %
от 22236 отзывов от реальных клиентов
Отзывы по странам:
(9595)
(1755)
(1543)
(1489)
(465)
(436)
(390)
(315)
Последние отзывы:
Laurens Erik Stibbe
(свыше 6 резерваций)
Netherlands
06.11.2022
Оценка услуги:
очень плохо
We got around 10 minutes before take up called by Top-Rent-A-Car. We got a message that our 2 baby seats would not be delivered.
This raised for us serious problems since it is not allowed by law to drive around with small children.
Therefore we had to buy additional seats. We choosed a seat which we had before in other countries and normally would suit. Since we had a flight back home we simply also had to leave the seat in the car.
I have a photocopy of the receipt of the seat, which was 150Lev. I want to settle on a proper way the costs we had to make. You, Top-Rent-A-Car now have an extra seat avaiable which you can earn back in around 2/3 weeks of rental, for which you did not pay for. See also our earlier mail correspondence.
Оценка персонала:
удовл.
Told that she had reached to use also in the morning by phone. We were only called once, 10 minutes before arrival.
We not really helpfull with our case and said he could not do anything. This surprised me.
We not really helpfull with our case and said he could not do anything. This surprised me.
Время получения/возврата:
удовл.
Оценка автомобиля
хорошо
Costs for renting the car was relatively high since we had to make extra costs for the baby-seat.
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Mr. Stibbe,
We apologize for the inconvenience. We already have done a full investigation into the case and taken the necessary measures for which we contacted you by email. Best regards, Top Rent A Car
Yossef Levy
(свыше 6 резерваций)
Israel
03.11.2022
Оценка услуги:
очень плохо
Next time, if I will see the same guy in the counter I will walk away and rent from another company!
Move him out!
Оценка персонала:
удовл.
Extremely slow and Ridiculously Meticulous and out of proportion for what is needed. Lack any sense of customer services. Created a huge cue to the point people just gave up and move to other companies. Took him 27 minutes ( after standing 15 minutes in the cue!) to get the papers ready!!!! CRAZY guy. He kept telling me that this is his job and this is how he needs to do it.
Professional, friendly and fast.
Professional, friendly and fast.
Время получения/возврата:
удовл.
Оценка автомобиля
отлично
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Customer,
We apologise for the inconvenience. We will investigate the matter and take necessary measures.
Best regards,
Top Rent A Car 
N****** K******
(1 резервация)
Belgium
02.11.2022
Оценка услуги:
очень плохо
Unqualified staff, no explanation on the conditions,
lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Оценка персонала:
очень плохо
Unqualified staff, no explanation on the conditions,
lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Unqualified staff, no explanation on the conditions, lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Unqualified staff, no explanation on the conditions, lack of courtesy, dialogue and clarity, arrogant, no benevolence with the client, seeks to mislead the client with the aim of scamming him, ironic, repressive and authoritarian attitude. Worst car rental experience, not recommendable!!!
Время получения/возврата:
хорошо
Оценка автомобиля
удовл.
Рекомендовали бы Вы нас:
да
нет
Top Rent A Car:
Dear Customer,
We apologise for the inconvenience. We will do a full investigation into the case and take the necessary measures.
Best regards,
Top Rent A Car
Barak Mordechai Uziel
(1 резервация)
Israel
02.11.2022
Оценка услуги:
очень плохо
I fulled the car twice, once at the night before the flight (early at the morning) and again (secondly) at the morning but the tank sensor showed that the car is not full, I explained this to Bogolyub but he said that he need a recipe, I didn't have it because I didn't asked for one because I payed only 2 euro at the second try. anyway the car sensor is not working properly. I even wanted to return to the gas station but when I wanted to get out from the airport i understand that i need to pay parking on the airport according to Bogolyub I should pay that too, anyway have running out of time and this lead me to pay 25 euro more then Ieeded to
Оценка персонала:
удовл.
Время получения/возврата:
очень плохо
Оценка автомобиля
очень плохо
Рекомендовали бы Вы нас:
да
нет
A**** K**********
(1 резервация)
Austria
31.10.2022
Оценка услуги:
очень плохо
Bad Service. No solutions for problems, no efforts for good customer Service. Once you have paid, nobody there is furthermore interested in you.
Оценка персонала:
очень плохо
Helpdesk officer, not interested in customers request.
Время получения/возврата:
очень плохо
Оценка автомобиля
очень плохо
Dont take the electric cars. you will not reach the next loading Station with the low electric mileage. In Varna there is a poor infrastructure of loading stations.
Рекомендовали бы Вы нас:
да
нет
V***** B*****
(1 резервация)
United Kingdom
29.10.2022
Оценка услуги:
очень плохо
1 hour wait as there was no supervisor at the desk despite telling them the time of arrival. Imagine waiting with 3 little kids wife travelling all day. Also, we wanted cross border and they could not make the document before Monday. This was Saturday. Upon returning the car, we were charged €300 for crossing the border.
Оценка персонала:
плохо
1 hour wait as there was no supervisor at the desk despite telling them the time of arrival. Imagine waiting with 3 little kids wife travelling all day. Also, we wanted cross border and they could not make the document before Monday. This was Saturday.
Время получения/возврата:
удовл.
Оценка автомобиля
удовл.
Ground clearance is low. In Bulgaria city roads aren't great for low ground clearance
Рекомендовали бы Вы нас:
да
нет
Darren Russell
(4-5 резерваций)
United Kingdom
27.10.2022
Оценка услуги:
очень плохо
Child seat was missing on collection, was asked to return next day which was not possible. Was promised a delivery in 24 hours but took 5 days. Refused refund for missing days, was unable to travel and do family stuff due to lack of seat. Booster seat was also in 2 pieces and unsafe. The worst service ever renting a car in more than 20 years.
Оценка персонала:
очень плохо
Child seat missing
Unable to process refund for missing days.
Unable to process refund for missing days.
Время получения/возврата:
отлично
Оценка автомобиля
отлично
Great car if you dont have children,
Рекомендовали бы Вы нас:
да
нет
Ivan Nikolov Vlahov
(свыше 6 резерваций)
United States
27.10.2022
Оценка услуги:
очень плохо
If you want to have the definition of D bad service, this is tap rent a car by the return of the car. The staff was so rude I wouldn’t recommend this company to anybody.
Оценка персонала:
отлично
Was friendly
Helpful
Helpful
Время получения/возврата:
плохо
Оценка автомобиля
удовл.
Don’t use this company stick with the bid companies
Рекомендовали бы Вы нас:
да
нет
J******** S**
(1 резервация)
South Korea
22.10.2022
Оценка услуги:
очень плохо
hello
I tried to travel to Bulgaria and Turkey, but I was unable to cross the Turkish border due to missing documents and had to return.
I don't know why the documents were missing, but there seems to be a communication problem. This problem messed up my trip and doubled the cost of the trip. However, no compensation was received for the damage.
So I have no choice but to give it the worst score.
Оценка персонала:
удовл.
For pickup I had to wait some time
After returning the vehicle, I requested the documents office in advance to board the plane and was able to use the quick return service.
After returning the vehicle, I requested the documents office in advance to board the plane and was able to use the quick return service.
Время получения/возврата:
хорошо
Оценка автомобиля
хорошо
Vehicle condition and performance were superb, However, on the way home, the tire pressure warning light alarm was displayed, so I was anxious. As a result of inquiring with the rental car company, they answered that there was no problem in driving, but I was worried.
Рекомендовали бы Вы нас:
да
нет
Krassimir Kirilov Petrov
(свыше 6 резерваций)
Netherlands
21.10.2022
Оценка услуги:
очень плохо
Имаше голямо недоразумение по отношение на мястото за връщане на автомобила поради което почти изпуснахме полета.
Оценка персонала:
хорошо
Время получения/возврата:
хорошо
Оценка автомобиля
хорошо
Рекомендовали бы Вы нас:
да
нет
